Robot Operatorfor your business
Answers 100% of incoming calls 24/7. Qualifies customers, states prices, creates CRM requests and generates invoices automatically. No weekends, no sick days, no errors.
What is Robot Operator?
Robot Operator is an AI system based on voice technologies that receives incoming calls, conducts dialogue with customers according to predefined scenarios, qualifies leads and passes hot requests to managers. Works around the clock without breaks.
- Instant response to every call without waiting
- Customer qualification by specified criteria
- Automatic CRM request creation
- Voice pricing, terms, promotions
- Recording and transcription of all conversations
- Real-time hot lead transfer to managers
What Robot Operator Can Do
Complete incoming request processing cycle
24/7 Call Reception
Answers all incoming calls instantly, without queue or waiting. Works on weekends and holidays.
Dialogue Management
Conducts natural conversation, asks clarifying questions, answers typical customer questions.
Lead Qualification
Identifies customer needs, budget, timeline. Assigns priority and passes hot leads.
Invoice Generation
Automatically creates invoices based on dialogue, sends to customer email or messenger.
CRM Integration
Creates requests, updates customer cards, records interaction history in amoCRM, Bitrix24, 1C.
Call Analytics
Full statistics: duration, conversion, rejection reasons, popular questions, trends.
Multilingual
Support for Russian, English and other languages. Auto-detection of speaker language.
Call Recording
All conversations are recorded and transcribed. Full service quality control.
How Robot Operator Works
Simple implementation process with guaranteed results
Number Connection
Connect your phone number or allocate a new one. Set up call routing.
Scenario Setup
Create dialogue scripts for your specifics. Load prices, terms, FAQ.
CRM Integration
Connect amoCRM, Bitrix24, 1C or your system. Set up automatic request creation.
Test Launch
Pilot on real calls. Adjust scenarios based on results. Train AI on your data.
Which Companies It's For
Robot Operator is effective in any industry with incoming calls
E-commerce
Order intake, product consultations, delivery status
Construction
Material calculations, consultations, measurement booking
Logistics
Delivery calculation, cargo tracking, request processing
B2B Services
Lead qualification, meeting scheduling, proposal sending
Implementation Cases
Real results from our clients
BuildMart
5000+ missed calls per month. Managers couldn't handle the flow, customers were leaving to competitors.
- 24/7 Robot Operator
- Integration with 1C and amoCRM
- Automatic price calculation
- Transfer to managers for complex queries
The robot handles 80% of calls completely independently. Managers only work with hot leads.
LogisticsPro
Delivery cost calculation took 30-40 minutes. Customers didn't wait and left to competitors.
- AI operator with route calculation
- All carrier tariff database
- Auto quote generation
- Bitrix24 integration
Calculation used to take 30-40 minutes. Now the customer gets a quote in 3 minutes during the call.
MedCenter Plus
Peak loads during flu season. Patients couldn't get through to book an appointment.
- Robot for appointment booking
- MIS integration
- Visit reminders
- Transfer to reception for complex cases
During flu season, the robot took 3x more calls than our reception could handle.
Robot Operator Benefits
Measurable results for your business
No call goes unanswered
No weekends, holidays or sick days
Instant reaction to every call
Reduced operator costs
More leads reach the deal
Full incoming flow control
How Much Does Robot Operator Cost
Transparent pricing with no hidden fees
The cost of implementing a robot operator depends on call volume, scenario complexity and required integrations. We offer flexible rates for businesses of any size.
Call Volume
From 100 to 10,000+ calls per month
Scenario Complexity
Simple FAQ or complex qualification with calculations
Integrations
CRM, 1C, telephony, messengers
Customization
Training on your data and specifics
Start
- Up to 500 calls
- Basic scenarios
- 1 integration
- Email support
Business
- Up to 2000 calls
- Complex scenarios
- 5 integrations
- Priority support
Enterprise
- Unlimited
- Any complexity
- All integrations
- Dedicated manager
All plans include setup, training and technical support. First 14 days — free trial period.
Why M2 AI Solutions
Technology leadership and expertise
Proprietary AI Platform
No dependence on third-party solutions. Full control over technology and customer data.
Multilingual
Support for 6+ languages out of the box. Auto-detection of speaker language.
Fast Implementation
Launch in 7-14 days. Ready integrations with popular CRMs and telephony.
Data Security
GDPR and SOC 2 compliant. Data stored on secure servers.
Expert Team
10+ years of experience in AI and automation. 50+ successful implementations.
Guaranteed Results
ROI calculated before start. Return on investment in 2-3 months.
Integrations
Robot Operator works with your systems
When Robot Operator Works vs When You Need a Human
Robot Operator Handles
- Standard questions: prices, availability, delivery terms
- Lead qualification: budget, timeline, needs
- Order intake from standard catalog
- Cost calculation by price list or formula
- Booking meetings, measurements, consultations
- Informing about promotions and order status
- Collecting feedback and NPS
Live Manager Needed
- Complex negotiations with key clients
- Handling complaints and conflicts
- Non-standard projects with unique conditions
- VIP clients requiring personal approach
- High-complexity technical consultations
Robot operator automatically detects complex situations and transfers the call to a manager. You won't lose a single important client.
What's Needed From Client to Launch
Minimum effort on your side — maximum results
Phone Number
Your existing number or we'll allocate a new one. Support any telephony: SIP, Asterisk, Mango Office.
Dialogue Scenarios
Description of typical situations and responses. We'll help create them if you don't have ready scripts.
FAQ and Knowledge Base
Frequent customer questions and answers. The more information — the smarter the robot.
Price List
Price table, calculation formulas, discount rules. Robot will state exact cost.
CRM/Telephony Access
API keys or credentials for integration. Support amoCRM, Bitrix24, 1C and others.
Information gathering takes 1-2 days. We conduct interviews and help structure the data.
How Robot Works with Prices, CRM and Manager Transfer
Working with Prices
Robot loads your price list and calculates cost in real-time. Supports complex formulas: volume dependency, seasonal coefficients, cumulative discounts. Price update — in 5 minutes via admin panel.
CRM Integration
Every call is recorded in CRM automatically. Robot creates deal, fills customer card, attaches call recording and transcription. Manager sees full history and is ready to continue dialogue.
Transfer to Manager
Robot transfers call in three cases: client asks, situation is complex, or it's a VIP client. Transfer takes 2-3 seconds. Manager receives card with context: who's calling, what was discussed, what need.
Robot Operator for Business: Complete Guide
Robot Operator is an AI system for automating incoming calls that answers customers 24/7, qualifies leads and creates CRM requests without human involvement. Unlike IVR menus with buttons, robot operator conducts full voice dialogue, understands natural speech and adapts to conversation context.
How Robot Operator Differs from Call Center
Traditional call center means people who get tired, sick, go on vacation and make mistakes. AI operator for call processing works without breaks, answers in 3 seconds and never forgets the script. At the same time, cost per call is 5-10 times lower than a live operator.
Incoming Call Automation: What Can Be Automated
Modern robot operator handles up to 80% of typical requests: informing about prices and availability, order intake, service booking, lead qualification, feedback collection. Complex questions and VIP clients are automatically transferred to managers with full conversation context.
Robot Operator for Business: Who It's For
Solution is effective for companies with 100+ incoming calls per month: e-commerce, construction companies, logistics, medical centers, auto services, real estate agencies. Payback — 1 to 3 months depending on call volume.
Robot Operator Technologies
Based on speech recognition (ASR), speech synthesis (TTS) and large language models (LLM) for context understanding. Robot learns from your data: prices, FAQ, call recordings. More data — more accurate answers and higher conversion.
Frequently Asked Questions
How quickly can Robot Operator be launched?
Typical implementation takes 7-14 days. This includes scenario setup, CRM integration and test period.
Can it integrate with our CRM?
Yes, we integrate with any CRM: amoCRM, Bitrix24, 1C, Salesforce, HubSpot and others via API.
How much does Robot Operator cost?
Cost depends on call volume and scenario complexity. Basic plan from $200/month. We'll calculate individually.
How does the robot understand complex questions?
The robot uses GPT-4 and proprietary models trained on your specifics. Complex questions are passed to a manager.
What if customer wants to speak with a human?
The robot instantly transfers the call to a manager on customer request or when detecting a complex situation.
Are conversations recorded?
Yes, all conversations are recorded and transcribed. You get full service quality control.
Ready to automate call reception?
Get a personalized demo and ROI calculation for your business
Free consultation · ROI calculation in 15 min · No obligations