Automatic Operatorrouting system
Smart system for automatic processing and distribution of incoming calls. Queues, department routing, peak loads, auto-responses — everything works without human involvement.
How Automatic Operator Differs from Robot Operator
Two solutions for different tasks
Automatic Operator
Infrastructure & Flows
Call routing and distribution system. Focus on telephony infrastructure, queues, forwarding rules and peak load handling.
- Smart rule-based routing
- Priority queues
- Department distribution
- Peak loads and overflow
- Scheduled auto-responses
- Next-gen IVR
Robot Operator
AI Employee
Human-like AI assistant for conversations. Focus on speech understanding, customer qualification and sales automation.
- Natural customer dialogues
- Lead qualification and scoring
- Price calculation
- Request and invoice creation
- FAQ answers
- Manager transfer
Solutions complement each other: automatic operator distributes flow, robot operator handles dialogues.
How System Processes Calls
Incoming call flow visualization
Incoming Call
Customer calls your number
Topic Detection
System identifies call purpose
Routing
Forwarding rule selection
Queue
If all busy — priority queue
Connection
Transfer to right specialist
Typical Processing Scenarios
Automatic operator handles 80% of incoming calls without human involvement
Service Booking
System accepts booking, checks slots, sends confirmation. Calendar integration.
Order Status
Customer provides order number, system voices status from database. No operator wait.
Department Distribution
System detects topic and transfers to right department. Sales, support, accounting.
24/7 Request Intake
After hours, system takes request and creates ticket. Manager calls back in morning.
FAQ Answers
Common questions: hours, address, delivery terms. Response without operator.
Rule-based Transfer
VIP client? Personal manager. New lead? Sales. Complaint? Supervisor.
Which Calls Close Automatically vs Transfer
Close Automatically
80%- Order / delivery status
- Hours, address, contacts
- Scheduled service booking
- FAQ answers
- After-hours request intake
- Promotion information
- Reminders and confirmations
Transfer to Operator
20%- Complex technical questions
- Complaints and claims
- VIP customers
- Non-standard requests
- Financial questions
- Urgent cases
Routing and Distribution
Smart rules for every scenario
By Topic
System detects call topic and routes to corresponding department
By Operator Load
Automatic distribution to least busy employees
By Time & Schedule
Different rules for work hours, lunch, weekends and holidays
By Customer Status
VIP customers get priority and personal manager
Queues and Peak Loads
No call will be lost
Smart Queues
Prioritization by customer importance, topic and wait time
Wait Time
Voicing queue position and estimated response time
Callback
Offer to call back when operator is free. No waiting on line
Overflow
When overloaded — automatic transfer to reserve group or outsource
Forecasting
AI predicts peak hours and scales resources in advance
Instant Scaling
Automatic channel increase with load growth
Telephony Integrations
Works with any infrastructure
Virtual PBX
Telecom Providers
CRM Systems
Helpdesk
Pricing
Transparent pricing with no hidden fees
Start
For small business
- Up to 500 calls/month
- 3 routing rules
- 1 queue
- Basic analytics
- Email support
Business
For growing companies
- Up to 3000 calls/month
- Unlimited rules
- 5 priority queues
- Advanced analytics
- Callback and overflow
- Priority support
Enterprise
For large business
- Unlimited calls
- Custom scenarios
- Dedicated infrastructure
- 99.9% SLA
- 24/7 support
- Personal manager
First 14 days free. Implementation and setup included.
Frequently Asked Questions
Ready to optimize call processing?
Get a personalized system demo and cost calculation for your needs
Free consultation · ROI calculation · No obligations
Дополнительно